The Postal Bank affected by a bug preventing its customers from accessing their accounts

The Postal Bank affected by a bug preventing its customers from accessing their accounts
The Postal Bank replaces the password with voice identification to pay online
AFP The Postal Bank replaces the password with voice identification to pay online

AFP

Customers of La Banque Postale have been worried about not having access to their bank account since Thursday, September 15.

ECONOMY – Account access blocked. Several customers of The postal bank have deplored since Thursday, September 15 the impossibility of accessing their money via the application or the website.

The Postal Bank specified that this unavailability was linked to “a technical incident due to a hardware failure” near Tech&Co. “The incident is being resolved and transfers to individuals are now available”, she said around 8 p.m. this Friday. In the event of an emergency, it reminds that its customers can always make transfers by telephone to 3639 or at a post office.

On Twitter, she always indicated Friday evening that “only standard transfers work again”. “We are in the process of intervention for instant transfers”, explains the bank. the “card management service” still seemed to be malfunctioning as well.

No “specific timelines” for recovery

These explanations were not enough to reassure Internet users who poured out their anger on Twitter against the banking institute. “It creates anxiety” told Agence France-Presse a client of the bank for five years and living in Loire-Atlantique. Worried, he said he didn’t have “no access” to his accounts for two days.

Some vehement remarks refer to “too frequent malfunctions” at La Banque Postale and sound “inability to plan for this type of crisis”. Customers are also asking for a ” commercial gesture “ to the bank for “its computer failures”.

To each message from a customer who is angry or worried about the delays in restoring all the functionalities of the application and the site, La Banque Postale tirelessly responds with flat apologies: “Hello, we do not have a specific deadline to communicate to you at this time. The technical incident is still ongoing. We renew our apologies for the inconvenience caused. Our teams are doing what is necessary to resolve the incident. »

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